Installation fails on Linux Suse 11

Technote (troubleshooting)


Problem(Abstract)

Installation of Tivoli Storage Manager reporting and monitoring on Linux Suse 11 might hang or fail when the Tivoli Enterprise Portal Server (TEPS) is installed or configured.

Symptom

The Tivoli Monitoring for Tivoli Storage Manager installer reports that the installation failed when setting up and configuring the Tivoli Enterprise Portal server and there is no clear error code.

The installation is hanging during the configuration of the Tivoli Enterprise Portal server:


Cause

This is due to a limitation documented in the manual of the Tivoli Enterprise Portal Server :

Host name for TCP/IP network services

TCP/IP network services such as NIS, DNS, and the /etc/hosts file must be configured to return the fully qualified host name (for example: HostName.ibm.com). Define the fully qualified host name after the dotted decimal host address value and before the short host name in the /etc/hosts.

On a machine that will be running the Tivoli® Enterprise Portal Server, you should verify that the /etc/hosts file has only one line containing the short name of the host machine. Having multiple entries (that is different network cards) resolving to the same short name of the machine can result in the Tivoli Enterprise Portal Server generating an error when either starting, reconfiguring, or running the buildPresentation.sh, InstallPresentation.sh, or migrate-export scripts.


Diagnosing the problem

Check the following logs :


The _uninst/plan/logs/configure_cq.log file displays the following errors:

DB20000I The TERMINATE command completed successfully.
SQL1013N The database alias name or database name "TEPS"
could not be found. SQLSTATE=42705
stty: standard input: the argument is invalid
Agent configuration has been started...
...InstallPresentation.sh is being execute.

The following messages might be seen in the _uninst\plan\install\MachinePlan_localhost\00002_ITM\itm62_xx_error.txt file:

insserv: Starting ITMAgents1 depends on SuSEfirewall2_setup and
therefore on system facility `$all' which can not be true!
insserv: Max recursions depth 99 reached
insserv: loop involving service xdm at depth 2
insserv: There is a loop at service ITMAgents1 if started
insserv: loop involving service boot.udev at depth 1
insserv: loop involving service boot.swap at depth 8
insserv: loop involving service boot.sysctl at depth 8
insserv: loop involving service boot.localnet at depth 11
insserv: exiting now without changing boot order!
/sbin/insserv failed, exit code 1


Resolving the problem

Review the /etc/hosts file. If the file contains the same host short name on different lines, this might be the cause of the installation failure.


On Suse 11, by default the hosts file contains the following lines:

127.0.0.1 localhost localhost.mydomain
::1 localhost ipv6-localhost ipv6-loopback

Edit the hosts file to remove the extraneous short name entry, in this case localhost. The updated file should now contain the following lines:

127.0.0.1 localhost localhost.mydomain
::1 ipv6-localhost ipv6-loopback

After making the change, uninstall Tivoli Monitoring for Tivoli Storage Manager and restart the installation again.

Related information

TEPS Infocenter link

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Document information


More support for:

Tivoli Storage Manager Extended Edition

Software version:

6.3

Operating system(s):

Linux

Reference #:

1595412

Modified date:

2014-04-14

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