Installing Rational System Architect XT results in "Windows Package Manager: Operation failed with 0x8007000B" error

Technote (troubleshooting)


Problem(Abstract)

Attemps to install IBM System Architect XT(SAXT) with Microsoft Internet Information Server (IIS) version 7 or later, the installation fails and results in the error "Windows Package Manager: Operation failed with 0x8007000B An attempt was made to load a program with an incorrect format".

Symptom

This error occurs while attempting to install SAXT:

Windows Package Manager: Operation failed with 0x8007000B

An attempt was made to load a program with an incorrect format.


Cause

SAXT requires Microsoft Active Service Pages(ASP) related features and roles for IIS to be installed.


Environment

IIS version 7 and later. Microsoft Windows version 2008, Microsoft Windows version 2008 R2 and Microsoft Windows version 7. System Architect 11.4.3.1 and later: Microsoft Windows Server version 2012/20102R2 (IIS8), Microsoft Windows version 8/8.1

Diagnosing the problem

Check the installed ASP related services and roles using the IIS Manager.

Resolving the problem

Microsoft Windows 7 or 8 or 8.1

There is currently no solution for Microsoft Windows 7 because SAXT is not supported on Microsoft Windows 7 or 8 or 8.1. This is documented in IBM Rational System Architect System Requirements.

Windows Server version 2008 / Windows Server version 2008 R2 / Windows Server 2012 / Windows Server 2012R2

Before you install SAXT, for IIS version 7 (and later), install the required features, roles and authentication as follows:

  1. Navigate from the Windows Start button to Server Manager for example:
    All programs - Administrative Tools - Server Manager

  2. Select Roles

  3. Click Add Roles

  4. Press the Next

  5. Select Web Server (IIS), click so a tick appears in the check box for it

  6. Press the Next button until you reach the Select Role Services window

  7. Scroll to the Application Development node

  8. Select the feature ASP.NET, click so a tick appears in the check box for it (v4.5 on IIS8 should be enough but this does not inlcude the older .NET versions; hence also check box for .NET 3.5 must be ticked to be fully compatible with SA/SAXT)

  9. Press the Add Required Role Services button when prompted

  10. Select the features ISAPI Extensions and ISAPI Filters, click so a tick appears in the check box for it

  11. Expand the Security node

  12. Select both the features Basic Authentication] and [Windows Authentication], click so a tick appears in the check box for them Press the [Next button to bring you to the Confirm Installation Options window

  13. Verify the features that you have selected are in the list presented

  14. Press the Install button and wait for the installation to complete

  15. Look at the status report presented & see that the status is Installation Succeeded

  16. Press the Close button

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Document information


More support for:

Rational System Architect XT
Installation

Software version:

11.4.1, 11.4.1.1, 11.4.1.2, 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.2.3, 11.4.2.4, 11.4.2.5, 11.4.2.6, 11.4.2.7, 11.4.3, 11.4.3.1

Operating system(s):

Windows

Reference #:

1595087

Modified date:

2014-09-30

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