Installation of InfoSphere DataStage SAP BW pack version 4.2.3.1A on RedHat Linux Fails

Technote (troubleshooting)


Problem(Abstract)

The following installation error is received:

Installation failed because a plug-in is not registered. See the log files in the file directory /opt/IBM/InformationServer/Server/eainstlogs for details about BW Load or BW Extract plug-in

Symptom

Additional errors found in the log files under /opt/IBM/InformationServer/Server/eainstlogs:

Caused by: com.ascential.dstage.compinstall.CIException: Could not open file [/opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so] for reading

Caused by: java.io.FileNotFoundException: /opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so (No such file or directory)

java.io.FileNotFoundException: /opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so (No such file or directory)

The installation is searching for SAP BW libraries under /linux64.


Cause

Installed 32bit version of DataStage SAP BW pack on 64 bit IIS server

Resolving the problem

There are 2 versions of DataStage SAP BW pack version 4.3.2.1A, 32 bit and 64 bit. For a 64 bit Information Server installation, you need to use 64bit DataStage SAP BW pack version 4.3.2.1A after uninstalling 32 bit Information Server Pack for SAP BW 4.3.2.1

Refer to the technote to get the instructions for uninstalling 32bit Information Server Pack for SAP BW 4.3.2.1 on 64 bit Linux

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Document information


More support for:

InfoSphere DataStage
DataStage Pack for SAP BW

Software version:

8.5

Operating system(s):

Linux

Reference #:

1594104

Modified date:

2012-12-10

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