Troubleshooting
Problem
The following installation error is received: Installation failed because a plug-in is not registered. See the log files in the file directory /opt/IBM/InformationServer/Server/eainstlogs for details about BW Load or BW Extract plug-in
Symptom
Additional errors found in the log files under /opt/IBM/InformationServer/Server/eainstlogs:
Caused by: com.ascential.dstage.compinstall.CIException: Could not open file [/opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so] for reading
Caused by: java.io.FileNotFoundException: /opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so (No such file or directory)
java.io.FileNotFoundException: /opt/IBM/InformationServer/Server/StagingArea/Pending/2012_04_25_14_13_08/plugin_bwload/Server/linux64/dsbwloadenu.so (No such file or directory)
The installation is searching for SAP BW libraries under /linux64.
Cause
Installed 32bit version of DataStage SAP BW pack on 64 bit IIS server
Resolving The Problem
There are 2 versions of DataStage SAP BW pack version 4.3.2.1A, 32 bit and 64 bit. For a 64 bit Information Server installation, you need to use 64bit DataStage SAP BW pack version 4.3.2.1A after uninstalling 32 bit Information Server Pack for SAP BW 4.3.2.1
Refer to the technote to get the instructions for uninstalling 32bit Information Server Pack for SAP BW 4.3.2.1 on 64 bit Linux
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Document Information
Modified date:
16 June 2018
UID
swg21594104