WebSphere Voice Response 4.2 system reporting error_id 14007 during startup and trunks are not InService.
The WebSphere Voice Response errorlog (in the $OAM_LOG_PATH directory) shows an error_id 14007: SMSI error opening tty device
- WebSphere Voice Response Channel Group system parameter, Signalling Process Type, is configured as SMSI/SMDI/VMS
- AIX 5.3 TL12 SP5 has been installed.
Resolving the problem
An AIX APAR IV14976 has been raised for this defect.
The AIX support team can provide the eFix before the APAR is published. Alternatively, reverting back to AIX 5.3 TL12 SP4 can also resolve this issue.