SMSI error opening tty device after AIX upgrade

Technote (troubleshooting)


Problem(Abstract)

During the startup of a WebSphere Voice Response V4.2 system an error_id 14007 is logged and the trunks do not go into the InService state.

Symptom

The WebSphere Voice Response errorlog file (in the $OAM_LOG_PATH directory) shows an error_id 14007: SMSI error opening tty device


Environment

  • WebSphere Voice Response Channel Group system parameter, Signalling Process Type, is configured as SMSI/SMDI/VMS
  • AIX V5.3 TL12 SP5 has been installed.

Resolving the problem

An AIX APAR IV14976 has been raised for this defect and is available in AIX V5.3 TL12 SP6.

Note: AIX V5.3 is now out of support.

Related information

AIX APAR IV14976

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Document information


More support for:

WebSphere Voice Response for AIX
WebSphere Voice Response

Software version:

4.2

Operating system(s):

AIX

Reference #:

1593004

Modified date:

2014-03-31

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