About the Client Connect Program

Overview & Objectives:

• Deliver a personalized one hour online session with demo on IBM Self-Assist web tools.
• Deliver Client Connect (CC) Information Pack (PDF format - attached below)
• Provide useful links to online resources through e-mail.
• Help Primary Site Contact (PSC) or Primary Site Technical Contact (PSTC) of clients new to Rational Support to give a good start.

Contents of Client Connect Session:

Rational License Key Centre(LKC):

• How to register with LKC account
• How to generate and manage licenses
  
  

Passport Advantage Online (PAO) :

• How to register with PAO
• How to check Proof of Entitlement (PoE)
• How to download software and order media
  
  

IBM Support Portal :

• How to manage product list
• How to configure notifications
• How to access common resources
  
  

Service Request (SR) :

• How to register with SR
• How to create and manage PMRs
  
  
  

How to enroll:
Send email with the following information for use in scheduling a session.

• Your Name:
• Your Company's ICN (IBM Customer Number):
• Role (PSC/PSTC):
• Phone Number:
• Email Address:

Request - Client Connect Enrolment

Disclaimer

All source code and/or binaries attached to this document are referred to here as "the Program". IBM is not providing program services of any kind for the Program. IBM is providing the Program on an "AS IS" basis without warranty of any kind. IBM WILL NOT BE LIABLE FOR ANY ACTUAL, DIRECT, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF IBM, OR ITS RESELLER, HAS BEEN ADVISED OF THE

CC Info Pack.pdfPOSSIBILITY OF SUCH DAMAGES.