News
Abstract
The Client Connect Program is a new client care program, which will be initiated by Rational Client Resource Center team to assist clients who are new to Rational Support self-assist tools.
Content
Overview & Objectives:
- Deliver a personalized online session with demo on IBM Self-Assist tools.
- Deliver Client Connect (CC) Information Pack (PDF format - attached below)
- Provide useful links to online resources through e-mail.
- Help Primary Site Contact (PSC) or Site Technical Contact (STC) of clients new to Rational Support to have a good start.
Contents of Client Connect Session:
Rational License Key Centre(LKC):
- How to register with LKC account
- How to generate and manage licenses
Passport Advantage Online (PAO):
- How to register with PAO
- How to check Proof of Entitlement (PoE)
- How to download software and order media
My Support:
- Manage Notifications
- Create, review cases
Service Request (SR):
- How to register with SR
- Submit, search PMRs
How to enroll:Please have your IBM Customer Number (ICN, can be found on Proof of Entitlement) handy and call us toll free at your local numbers:
http://www.ibm.com/planetwide/
Related Information
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Document Information
Modified date:
16 July 2018
UID
swg21592116