How do students get support for IBM SPSS products developed for students?
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How to open a Student Support Request
Step 1: Register with the IBM website
All users of IBM Student Support Services must complete a
one-time website registration.
Problems with registration? Click
Step 2: Login for the first time
2a - Click
first login to complete this one-time step to agree to terms and conditions, and agree to IBM’s privacy statement.
2b - Verify your email as requested following your acceptance of the terms and conditions.
Step 3: Open a service request
After completing Step 1 and Step 2, you can
open a service request or check the status of existing requests.
*Japanese language requests only: Japanese Student Portal （日本語）への登録とログイン
If your company has purchased a Support maintenance contract from IBM, register here.
Problems with maintenance contract registration? Click here.
What to Expect from IBM Student Support Services
- Assistance with installation and licenses of SPSS Student Version and SPSS GradPack
- Response time within two business days
- A web-based service to review and update your support requests
For this assistance, follow the Steps 1-3 above to open a Service Request to IBM via the web. Additional resources for students include tutorials and certification programs. See also SPSS Solutions for Education.
Academic Versions of SPSS Software To purchase an academic version of SPSS software review the various purchase options.
NOTE: If you purchased from a reseller, please contact your reseller for download, licensing and installation support.