DOORS-Change integration: Unable to identify DOORS Change Actions values ..

Technote (troubleshooting)


Problem(Abstract)

In the integration between IBM Rational Change and IBM Rational DOORS, selecting a DOORS ID link in an RCR will return the error:
Unable to identify Change Actions values object using query: cvid='<5-digit cvid>'

Symptom

Open an RCR that has at least one associated DOORS requirements change


Cause

The DOORS-Change integration does not support relative links. Absolute links must be used.

Diagnosing the problem

Open an RCR that has at last one associated DOORS requirements change.

Double-click one of the DOORS ID links under Associated Requirements Change(s).

An error message appears:

"TelelogicECPSActiveXControl

Unable to identify DOORS Change Actions values object using query: cvid='<5-digit cvid>'"

Click OK and a Requirements Change Details window will appear.

Instead of a correct DOORS URL only "DOORS URL Value" will be displayed.

The link leads nowhere.

Check this file:

$CHANGE_HOME/5.2/jetty/webapps/change/WEB-INF/wsconfig/pt.cfg

look for this line:

[CCM_SYSTEM][GENERATED_LINKS]<value>[/GENERATED_LINKS][/CCM_SYSTEM]

if the value is "relative" then edit this as explained below.


Resolving the problem

Edit this file:

$CHANGE_HOME/5.2/jetty/webapps/change/WEB-INF/wsconfig/pt.cfg

Change the line


    [CCM_SYSTEM][GENERATED_LINKS]relative[/GENERATED_LINKS][/CCM_SYSTEM]

to:

    [CCM_SYSTEM][GENERATED_LINKS]absolute[/GENERATED_LINKS][/CCM_SYSTEM]

save the file and restart the Change service/process.

Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational DOORS Integrations: IBM

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Document information


More support for:

Rational Change
General Information

Software version:

5.2

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1591718

Modified date:

2012-10-17

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