Problem opening an encrypted message attachment

Technote (troubleshooting)


Problem

Recipient receives a message from LPME with a message.pgp attachment. Opening this message with PGPdesk creates another file "message" with no file extension

Symptom

Recipient receives a message from LPME with a message.pgp attachment. Opening this message with PGPdesk creates another file "message" with no file extension


Resolving the problem

The enclosed "message" file is actually a MIME stream of the message. By renaming the attachment to message.eml, the file can be opened.

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Document information


More support for:

Lotus Protector for Mail Encryption

Software version:

2.1

Operating system(s):

Linux

Reference #:

1591651

Modified date:

2012-05-24

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