Technote (troubleshooting)
Problem
Some users face a problem if they try to authenticate against Protector from their Notes Client with PME Client installed.
Symptom
Some users face a problem if they try to authenticate against Protector from their Notes Client with PME Client installed.
Cause
Affected users had keys generated by CryptoEx, an older product which has been acquired by Symantec/PGP
Resolving the problem
Symantec/PGP provided customer with a command line script to enable successful import of the CryptoEx keys
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