Customer knows that he has 4 active Service Requests, but only sees 1 on the Support website; Service Requests. Asking why he cannot see all of the Service Requests.
customer knows that he has 4 active Service Requests. Only sees 1 on the Support website.
Resolving the problem
BASIC Service Request users are only able to view their own Service Requests that have been submitted electronically. SRs that have been created by calling in or created by a Support rep, cannot be viewed on the IBM Service Request website. The only way to see all SRs is to have ALL Service Requests authority.
For additional information regarding the IBM Service Requests, please review: