IBM Support

Rational Quality Manager: Unable to modify Work Items Workflows

Technote (troubleshooting)


When using the CCM Web UI in IBM Rational Quality Manager (RQM), the Workflow configuration page will no longer load after removing a resolution from the list of available Items.


Element referred to in the resolution list are still being used in the workflow configuration, which prevents the tool for re-loading the view.

Resolving the problem

Note: Process configuration file changes are risky if you do not keep track of the changes made. Saving a copy of the original process configuration file will enable you to recover from unexpected results by simply replacing the whole content to a previously saved version.
  1. Using the Eclipse client, login to the repository and open the projects configuration.
  2. Once in the project configuration, move to the project configuration source
  3. Right click, then select "Show History"
  4. This will open the history tab, was will show is a list of the changes that have been done.
  5. You can then select a good Configuration, and compare it with the troublesome configuration.
  6. Right click and compare files.
    • NOTE: The tricky aspects are to clearly understand what elements are changed, and what is a good configuration point as compared to a bad one.
  7. Review the elements associated to the workflow area
  8. Copy the element that was missing or accidentally removed
  9. Paste it to the Project Configuration Source as it used to be,
  10. Save the update.

When you return to the Web Client, all will be in working order.

Document information

More support for: Rational Quality Manager

Software version: 3.0.1,,,

Operating system(s): AIX, Linux, Solaris, Windows

Reference #: 1591259

Modified date: 02 April 2013