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ITM 6 mySAP agent does not return any data

Technote (troubleshooting)


In the TEP console, the mySAP agent does not show any data or nodes from the configured SAP system.

Diagnosing the problem

The mySAP agent logs show the following error messages:
(4F74654D.0001-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: -301 *** Failure on call to /IBMMON/ITM_HOSTS
(4F74654D.0002-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: RFC ERROR SNAPSHOT at 09:36:13 on 03/29/2012
(4F74654D.0003-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Parameter 1 : (4F74654D.0004-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Error exception: ITM-FAILED_GET_ROLLKEY_FORMAT
(4F74654D.0005-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Error key : (4F74654D.0006-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Error status : EXCEPTION ITM-FAILED_GET_ROLLKEY_FORMAT RAISED
(4F74654D.0007-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Error message : (4F74654D.0008-1:ksalogmsg.cpp,173,"logmsg") KSA0301 errmsg: Error instat : (4F74654D.0009-1:itm_data.cpp,1293,"itm_data") REF -301
(4F74654D.003D-1:ksalogmsg.cpp,173,"logmsg") KSA0205 CtMain: Monitoring Agent for mySAP: unable to find Central Instance.

Resolving the problem

Verify that the ROLLKEYFORMAT entry is present in /IBMMON/ITM_CNFG by executing the transaction /nSE16.

Enter /IBMMON/ITM_CNFG in Table Name, click on Table Contents ( F7) then click on Execute (F8). If the ROLLKEYFORMAT entry is not listed, this is the reason for the problem.
In order to correct the problem, take the following steps:

1) Execute tcode /nSE16 and enter /IBMMON/ITM_CNFG in Table Name
2) Choose the Menu option Table --> Create Entries (F5)
3) Enter the value ROLLKEYFORMAT in PARM NAME
4) Enter the value 2 in VALUE CHAR (not VALUE INT)
5) Save the new entries
6) Restart the mySAP agent and check again the TEP workspaces. It should work fine now.

Document information

More support for: Tivoli Composite Application Manager for Applications
ITCAM Agent for mySAP -5724B97SO

Software version: 7.1, 7.1.1

Operating system(s): Platform Independent

Reference #: 1591049

Modified date: 09 March 2015

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