Technote (troubleshooting)
Problem(Abstract)
Attempts to connect to the WebDAV using Microsoft Windows 7 or Windows 2008 result in an error message.
Symptom
Windows might ask you to enter the credentials several times. After that, the following error message is shown:
Environment
Using Windows 7 or Windows 2008 to map the network location for Business Space WebDAV.
Resolving the problem
Two steps are necessary to resolve this issue:
- Make sure you are using the HTTPS URL to access the WebDAV. This URL would look like this:
https://<bspace_host>:<bspace_secure_port>/mum/mycontenthandler/mm/dav/filestore
e.g. https://bpm751:9443/mum/mycontenthandler/mm/dav/filestore - Install the required Microsoft Hotfix for KB2555258: http://support.microsoft.com/kb/2555258
Related information
Connecting to the WebDAV folder
Recommended WebDAV clients for accessing IBM WebSphere
| Segment | Product | Component | Platform | Version | Edition |
|---|---|---|---|---|---|
| Business Integration | IBM Business Process Manager Advanced | Business Space | AIX, Linux, Linux zSeries, Solaris, Windows, z/OS | 8.0, 7.5.1, 7.5.0.1, 7.5 | |
| Business Integration | WebSphere Business Monitor | Business Space | AIX, HP-UX, Linux, Linux zSeries, Solaris, Windows, z/OS | 7.5.1, 7.5 | |
| Business Integration | WebSphere Service Registry and Repository | Business Space | AIX, HP-UX, HP Itanium, Linux, Linux pSeries, Linux zSeries, Linux/x86, Solaris, Windows, z/OS | 8.0, 7.5.0.2, 7.5.0.1, 7.5 | |
| Enterprise Content Management | Case Manager | AIX, Linux, Linux on System z, Windows, Solaris | 5.1.0.0, 5.1.0.1 |
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