Cannot connect to Business Space WebDAV

Technote (troubleshooting)


Problem(Abstract)

Attempts to connect to the WebDAV using Microsoft Windows 7 or Windows 2008 result in an error message.

Symptom

Windows might ask you to enter the credentials several times. After that, the following error message is shown:

The folder you entered does not appear to be valid. Please choose another.



Environment

Using Windows 7 or Windows 2008 to map the network location for Business Space WebDAV.

Resolving the problem

Two steps are necessary to resolve this issue:

  1. Make sure you are using the HTTPS URL to access the WebDAV. This URL would look like this:
    https://<bspace_host>:<bspace_secure_port>/mum/mycontenthandler/mm/dav/filestore
    e.g. https://bpm751:9443/mum/mycontenthandler/mm/dav/filestore
  2. Install the required Microsoft Hotfix for KB2555258: http://support.microsoft.com/kb/2555258

Related information

Connecting to the WebDAV folder
Recommended WebDAV clients for accessing IBM WebSphere

Cross reference information
Segment Product Component Platform Version Edition
Business Integration IBM Business Process Manager Advanced Business Space AIX, Linux, Linux zSeries, Solaris, Windows, z/OS 8.0, 7.5.1, 7.5.0.1, 7.5
Business Integration WebSphere Business Monitor Business Space AIX, HP-UX, Linux, Linux zSeries, Solaris, Windows, z/OS 7.5.1, 7.5
Business Integration WebSphere Service Registry and Repository Business Space AIX, HP-UX, HP Itanium, Linux, Linux pSeries, Linux zSeries, Linux/x86, Solaris, Windows, z/OS 8.0, 7.5.0.2, 7.5.0.1, 7.5
Enterprise Content Management Case Manager AIX, Linux, Linux on System z, Windows, Solaris 5.1.0.0, 5.1.0.1

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Document information


More support for:

IBM Business Monitor
Business Space

Software version:

7.5, 7.5.1

Operating system(s):

AIX, HP-UX, Linux, Linux zSeries, Solaris, Windows, z/OS

Reference #:

1590077

Modified date:

2013-01-16

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