Service Desk analysts may want to include a Legislation field on the Solutions application to indicate that the solution complies with the selected Legislation. The default Solutions application does not include a field to store such information. However, such a field can be easily configured using Database Configuration and Application Designer.
Follow these steps to add a Legislation field to the Solutions application:
1. If you wish to use a Domain to specify a list of values that can be used, click GoTo --> System Configuration --> Platform Configuration --> Domains to open the Domains application. Define the domain and enter the available values.
2. Click GoTo --> System Configuration --> Platform Configuration --> Database Configuration application and create a new field on the SOLUTION object to hold the Legislation data. If you created a domain that contains valid Legislation values, specify that the new field uses that Domain.
3. Click GoTo --> System Configuration --> Platform Configuration --> Application Designer application, select the Solutions application and add a new textbox that maps to the new ticket field. If the new field uses an ALN domain, specify valuelist as the lookup value.
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.