Updating Help Content results in HTTP status 403 error

Technote (troubleshooting)


Problem(Abstract)

Attempts to update help content results in HTTP status 403 error with IBM Rational Team Concert (RTC).

Symptom

When accessing https://servername:9443/help-name/updater/updatewar.jsp, the following HTTP Status 403 error is seen:




HTTP Status 403 -

type Status report
message
description Access to the specified resource () has been forbidden.

Apache Tomcat/5.5.30


Cause

You try to access the help updater page from a remote machine.


Resolving the problem

In order to access the update page for the help content settings, you need to be on the server that is running the help application. This is a security feature.


In the case where the server is configured for IPv6 and localhost resolves to a IPv6 address, you may still get the HTTP Status 403 when accessing help updater on the server machine using 'localhost'. In that case, you should access help updater on the server machine using 127.0.0.1 in the URI, such as:
https://127.0.0.1:9443/help-name/updater/updatewar.jsp

Leverage the Jazz Community

The Jazz based products have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.

Related information

Updating Help Content


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Quality Manager Team Server 3.0.1
Software Development Rational Requirements Composer Team Server 3.0.1

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Document information


More support for:

Rational Team Concert
Repository

Software version:

3.0, 3.0.1, 3.0.1.1, 3.0.1.2

Operating system(s):

AIX, Linux, Solaris, Windows

Reference #:

1589414

Modified date:

2012-04-25

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