Clarity Server - Error loading the web application: Internet Explorer has stopped working

Technote (troubleshooting)


Problem(Abstract)

When loading Clarity in Internet Explorer, there is an error generated that causes Clarity to stop

Symptom

"Internet Explorer has stopped working" error when loading Clarity

Problem signature

Problem Event Name: BEX

Application Name: iexplore.exe

Application version: 8

Fault Module Name: StackHash_0a9e

Cause

The Windows Kernel monitors a program's execution. If the Kernel detects an attempt to run code from a memory page that is not marked executable, the Kernel halts execution of the program, resulting in a "crash." This is a security measure to help ensure that memory-related vulnerabilities (for example, buffer overflows) in the application cannot be exploited in order to execute arbitrary code.

For additional details check the Microsoft website: http://msdn.microsoft.com/en-us/library/dd371730%28v=VS.85%29.aspx


Environment

IBM Clarity Server 7

Internet Explorer 8


Diagnosing the problem

Open Internet Explorer and load Clarity. Internet Explorer stops working and generates the error.

Resolving the problem

In order to solve this issue, there are 2 settings that need to be disabled in Internet Explorer using the steps below:

1.      Open Internet Explorer
2.      Switch to the Advanced tab.
3.      Click the Reset Internet Explorer Settings button.
4.      Click Reset to confirm the operation.
5.      Click Close when the resetting process finished.
6.      Uncheck Enable third-party browser extensions option.
7.      Uncheck Enable memory protection to help mitigate online attacks in the Settings box
8.      Click Apply, click OK.


Related information

Internet Explorer 8 - Data Execution Protection/NX

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Document information


More support for:

Clarity 7
Clarity Server

Software version:

7.0

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1589066

Modified date:

2013-04-25

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