ITM 6 Sybase agent failing to collect data from Sybase database

Technote (troubleshooting)


Problem(Abstract)

The ITM 6 Sybase agent does not collect data from the Sybase database or shows incorrect data (e.g. Sybase status disconnected) if the Sybase agent is not running as root user.

Diagnosing the problem

The Sybase agent logs will show repeating error messages like this:
>EOS0042E KDDUNIX(565) open kmem failed errno=13 Permission denied

Resolving the problem

Run these steps:


su -root
cd <CANDLEHOME>/<PLATFORM>/bin
chown root kddos
chmod u+sx kddos

The suggested steps will set the SETUID bit for the kddos binary. As a consequence, the non-root user - when starting the kddos binary - will get the root user permission for this call so being able to collect the required operating system info: this would not be allowed to non-root users.

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Document information


More support for:

Tivoli Composite Application Manager for Applications
ITCAM Agent for SYBASE - 5724B96SO

Software version:

6.2, 6.2.1, 6.2.2

Operating system(s):

AIX, HP-UX, Linux, Solaris

Reference #:

1589048

Modified date:

2014-03-25

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