IBM Support

Portal can not be restarted without doing a full server reboot

Technote (troubleshooting)


Attempts to restart Portal via the command line results in Portal saying it started but in fact does not respond on http.


The following errors are seen in the SystemOut.log:


[3/11/12 21:21:55:372 PDT] 00000011 SystemOut O

/opt/IBM/WebSphere/AppServer/properties/version/websphere.dtd (Too many

open files)

[3/11/12 21:21:55:373 PDT] 00000011 SystemOut O at Method)

[3/11/12 21:21:55:373 PDT] 00000011 SystemOut O at<init>(

[3/11/12 21:21:55:373 PDT] 00000011 SystemOut O at<init>(




[3/11/12 21:29:49:084 PDT] 00000011 Ffdc I setFailsafeProvider FFDC1001I: FFDC provider

aborted with exception {0} Too many

open files





In *nix operating system, ulimit is used to manage system resources. Having this value set too low or too high can cause adverse effects to your programs or system.

Resolving the problem

There are a couple of ways to address this issue:

1. Execute the following command;

ulimit -n 20000

then in the same terminal window, start Portal.

2. Edit and add ulimit -n 20000 to the top of the file

so it's called every time the server is started.

3. Configure the user so that when the user logs in to the OS, ulimit

-n is automatically set to 20000. This can be done by editing the

.profile for the user, or the bash file for the user, depending on the


Document information

More support for: WebSphere Portal
Problem Determination

Software version: 6.0, 6.1, 7.0

Operating system(s): AIX, HP-UX, IBM i, Linux, Solaris, z/OS

Reference #: 1588099

Modified date: 2015-03-02