Web Messenger documents expiring after a day or 2.

Technote (troubleshooting)


Problem

Web Messenger documents expiring before the recipient gets a chance to open the email.

Symptom

End user try to open emails sent to then from the LPME server using Web Messenger. Sometimes these emails have expired and can't be opened.


Environment

LPME server 2.1.0.1

Diagnosing the problem

We went into the Web interface for LPME and we found the problem. There is an expiration date for these documents and our customer set it to one day.

Resolving the problem

We clicked on Service - Web Messenger -

We clicked on options - Message expiration and we changed this from 1 day to 90 days.



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Document information


More support for:

Lotus Protector for Mail Encryption

Software version:

2.1

Operating system(s):

Linux

Software edition:

All Editions

Reference #:

1587976

Modified date:

2013-08-06

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