IBM Support

Web Messenger documents expiring after a day or 2.

Technote (troubleshooting)


Web Messenger documents expiring before the recipient gets a chance to open the email.


End user try to open emails sent to then from the LPME server using Web Messenger. Sometimes these emails have expired and can't be opened.


LPME server

Diagnosing the problem

We went into the Web interface for LPME and we found the problem. There is an expiration date for these documents and our customer set it to one day.

Resolving the problem

We clicked on Service - Web Messenger -

We clicked on options - Message expiration and we changed this from 1 day to 90 days.

Document information

More support for: Lotus End of Support Products
Lotus Protector for Mail Encryption

Software version: 2.1

Operating system(s): Linux

Software edition: All Editions

Reference #: 1587976

Modified date: 06 August 2013