"Unable to refresh interview project folder on a remote instance of ActivateServer."

Technote (troubleshooting)


Problem(Abstract)

After installing a Data Collections Interview Server Administrator 6.0.1 we are unable to activate. When we try to activate we receive the following error:
"Unable to refresh interview project folder on a remote instance of ActivateServer."

Also in the logs is this error:
"Exception thrown while trying to get mrInterview project directory from registry."

Symptom

"Unable to refresh interview project folder on a remote instance of ActivateServer."

"Exception thrown while trying to get mrInterview project directory from registry."



Resolving the problem

There are four known causes of this error:

1. Permissions on the Project Cache on one or more interview servers have been restricted. Make sure the Data Collection users group has full control on the folder. The path is in the registry, see below for where to find it.

2. The Domain Controller is returning bad authentication information. This can be due to a number of factors, including a bad system clock setting. If the problem is unpredictable and the Data Collection system users are domain users, this is a good place to look. The domain controller time must be reasonably synchronized with servers in the domain, or authentication can break down.

3. The disk containing the project cache folder is full. Clean up the disk or add more space.

4. The project cache settings in the registry are missing or incorrect. To check the settings:

The ProjectCache is located here (this is a 32bit machine with a 32bit installation, directory may change slightly based on OS and application version): HKEY_LOCAL_MACHINE\SOFTWARE\SPSS\mrInterview\3\ProjectCache

If the ProjectCache has no key values then add the following (Please verify that the ProjectDirectory and the MasterDirectory are located in the locations specified. Below are the default locations, you may need to update):

Value 0

Name: ProjectDirectory

Type: REG_SZ

Data: C:\Program Files\IBM\SPSS\DataCollection\6\Interviewer Server\Projects

Value 1

Name: ProjectInactivityTimeout

Type: REG_DWORD

Data: 0x2d0

Value 2

Name: CDSCName

Type: REG_SZ

Data: mrRdbDsc2

Value 3

Name: Provider

Type: REG_SZ

Data: MROLEDB.Provider.2

Value 4

Name: MasterDirectory

Type: REG_SZ

Data: \\601APP\SPSSMR_FMROOT\MASTER

If the ProjectDirectory or MasterDirectory locations are incorrect, point them to the right location.


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Document information


More support for:

SPSS Data Collection
Interviewer Server Administration

Software version:

5.5, 5.6, 6.0, 6.0.1

Operating system(s):

Windows

Reference #:

1587782

Modified date:

2013-06-27

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