Technote (troubleshooting)
Problem(Abstract)
Maximo WebServices does not work with WebSphere 8.
Error message "BMXAA4214E - An Unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown." is displayed.
Symptom
Error message "BMXAA4214E - An Unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown." is displayed.
Cause
Maximo WebServices does not work with WebSphere 8.
The problem is related to an incompatible version of Axis2 packaged with Maximo.
Environment
Maximo Enterprise Adapter 7.5 users who implement WebServices are impacted.
Diagnosing the problem
This happens for Maximo Enterprise Adapter 7.5 users who implement WebServices.
Resolving the problem
This problem has been resolved in Maximo 7.5.0.3
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