Maximo WebServices does not work with WebSphere 8

Technote (troubleshooting)


Problem(Abstract)

Maximo WebServices does not work with WebSphere 8.

Error message "BMXAA4214E - An Unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown." is displayed.

Symptom

Error message "BMXAA4214E - An Unknown error has occurred. Please contact your system administrator for assistance. Gather the logs from the <HOME> directory and determine where and why the error is thrown." is displayed.


Cause

Maximo WebServices does not work with WebSphere 8.

The problem is related to an incompatible version of Axis2 packaged with Maximo.


Environment

Maximo Enterprise Adapter 7.5 users who implement WebServices are impacted.

Diagnosing the problem

This happens for Maximo Enterprise Adapter 7.5 users who implement WebServices.


Resolving the problem

This problem has been resolved in Maximo 7.5.0.3

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Document information


More support for:

IBM Maximo Asset Management
MEA: Generic

Software version:

7.5

Operating system(s):

Platform Independent

Reference #:

1587490

Modified date:

2014-02-05

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