Login Unsuccessful when attempting to login to Decision Management using C&DS Admin profile.

Technote (troubleshooting)


Problem(Abstract)

Attempting to login the Decision Management using the admin profile that was used on C&DS installation, getting 'Login unsuccessful' error.

The Collaboration and Deployment Services server.log shows the following:
2012-03-05 14:39:28,745 ERROR [com.spss.process.internal.execution.Credentials] Authenticating user For Schedule failed.
2012-03-05 14:39:28,745 ERROR [com.spss.process.internal.execution.Credentials] username = Administrator
2012-03-05 14:39:28,745 ERROR [com.spss.process.internal.execution.Credentials] provider =
2012-03-05 14:39:28,745 ERROR [com.spss.process.internal.execution.Credentials] domain =
2012-03-05 14:39:28,745 ERROR [com.spss.process.internal.execution.Credentials] Authenticating user For Schedule failed.
com.spss.security.authentication.AuthenticationException: E#: 16 NOT_AUTHENTICATED

Symptom

Login unsuccessful, decision management authentication failed.


Cause

Invalid Modeler Server or Modeler Credential is specified in Web Based Deployment Manager under

Configuration->IBM SPSS Decision Management. The IBM SPSS Modeler Server and IBM SPSS Modeler Server credential must match the Server and Credential that was defined in Deployment Manager under Resource Definitions for the Modeler server.


Environment

Windows 2008 R2

Diagnosing the problem

Review the C&DS server.log and look for the authentication failed message above.

Resolving the problem

Validate the Modeler Server and Modeler Credential in the web based Deployment Manager matches the Modeler Server and credential defined in Deployment Manager client under Resource Definitions.

The error can also occur if the user/password being passed in the modeler credential has expired or is invalid.


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Document information


More support for:

Analytical Decision Management
Configurable Application

Software version:

6.0, 6.1, 6.2, 7.0

Operating system(s):

Windows

Software edition:

Enterprise

Reference #:

1586772

Modified date:

2013-04-16

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