VMVSTORTRANSPORT SAN fail with ANS9365E and API return code: 13
The 'backup vm' command works fine with VMVSTORTRANSPORT NBD but fails with VMVSTORTANSPORT SAN with API return code 13.
ANS9365E VMware vStorage API error.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1428)
API return code : 13
API error message : You do not have access rights to this file
ANS4151E Failure mounting Virtual Machine 'abcdef'. RC=-1
ANS4150E Incremental backup of Virtual Machine 'abcdef' failed with RC -1
Unable to access the SAN disk.
Resolving the problem
This problem can happen for multiple reasons. The following steps should be followed.
- Make sure that proper userid is used for backups.
- Make sure that the SAN disk is available and with read-write access.
- Make sure that the SAN Policy is properly configured via the following commands:
san policy OnlineAll
- Make sure that the SAN disks are properly zoned.
More support for:
Tivoli Storage Manager for Virtual Environments
Data Protection for VMware
Software version: 7.1, 7.1.1, 7.1.2, 7.1.3, 7.1.4, 7.1.6
Operating system(s): Windows
Software edition: All Editions
Reference #: 1586729
Modified date: 15 February 2018
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