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VMVSTORTRANSPORT SAN fail with ANS9365E and API return code: 13

Troubleshooting


Problem

The 'backup vm' command works fine with VMVSTORTRANSPORT NBD but fails with VMVSTORTANSPORT SAN with API return code 13.

Symptom

ANS9365E VMware vStorage API error.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1428)
API return code : 13
API error message : You do not have access rights to this file
ANS4151E Failure mounting Virtual Machine 'abcdef'. RC=-1
ANS4150E Incremental backup of Virtual Machine 'abcdef' failed with RC -1

Cause

Unable to access the SAN disk.

Resolving The Problem

This problem can happen for multiple reasons. The following steps should be followed.

  1. Make sure that proper userid is used for backups.
  2. Make sure that the SAN disk is available and with read-write access.
  3. Make sure that the SAN Policy is properly configured via the following commands:
    diskpart
    automount disable
    automount scrub
    san policy OnlineAll
    exit
  4. Make sure that the SAN disks are properly zoned.

[{"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Data Protection for VMware","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.1;7.1.1;7.1.2;7.1.3;7.1.4;7.1.6","Edition":"All Editions","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
17 June 2018

UID

swg21586729

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