VMVSTORTRANSPORT SAN fail with ANS9365E and API return code: 13

Technote (troubleshooting)


Problem(Abstract)

The 'backup vm' command works fine with VMVSTORTRANSPORT NBD but fails with VMVSTORTANSPORT SAN with API return code 13.

Symptom

ANS9365E VMware vStorage API error.

TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1428)
API return code : 13
API error message : You do not have access rights to this file
ANS4151E Failure mounting Virtual Machine 'abcdef'. RC=-1
ANS4150E Incremental backup of Virtual Machine 'abcdef' failed with RC -1


Cause

Unable to access the SAN disk.


Resolving the problem

This problem can happen for multiple reasons. The following steps should be followed.

  1. Make sure that proper userid is used for backups.
  2. Make sure that the SAN disk is available and with read-write access.
  3. Make sure that the SAN Policy is properly configured via the following commands:
    diskpart
    automount disable
    automount scrub
    san policy OnlineAll
    exit
  4. Make sure that the SAN disks are properly zoned.

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Document information


More support for:

Tivoli Storage Manager for Virtual Environments
Data Protection for VMware

Software version:

6.2, 6.3, 6.4, 7.1

Operating system(s):

Windows

Software edition:

All Editions

Reference #:

1586729

Modified date:

2014-06-16

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