Technote (troubleshooting)
Problem(Abstract)
The 'backup vm' command works fine with VMVSTORTRANSPORT NBD but fails with VMVSTORTANSPORT SAN with API return code 13.
Symptom
ANS9365E VMware vStorage API error.
TSM function name : VixDiskLib_Open
TSM file : vmvddksdk.cpp (1428)
API return code : 13
API error message : You do not have access rights to this file
ANS4151E Failure mounting Virtual Machine 'abcdef'. RC=-1
ANS4150E Incremental backup of Virtual Machine 'abcdef' failed with RC -1
Cause
Unable to access the SAN disk.
Resolving the problem
This problem can happen for multiple reasons. The following steps should be followed.
- Make sure that proper userid is used for backups.
- Make sure that the SAN disk is available and with read-write access.
- Make sure that the SAN Policy is setup correctly via the following commands:
diskpart
automount disable
automount scrub
san policy OnlineAll
exit - Make sure that the SAN disks are properly zoned.
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