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Collecting Data: Read first for Tivoli Event Pump for z/OS

Technote (troubleshooting)


Problem(Abstract)

For every problem, collecting data can aid problem determination and save time resolving Problem Management Records, PMRs. Gathering suggested MustGather data before calling IBM® support will help you understand the problem and save time analyzing the problem.

Resolving the problem

Collecting MustGather data early, even before opening the PMR, helps IBM Support quickly determine whether:


General Data collection

Entering MustGather information into an electronically-opened PMR eliminates delay waiting on the phone to provide general information to Level 1 support.

Always provide the following MustGather information for all Tivoli Event Pump for z/OS problems:

Collecting_Event_Pump_Output.odp

Specific Data Collection Scenarios

Event Pump Abend:

Event Pump loop or excessive CPU usage or address space hang:

Generating_console_dump.odp
Event Pump unexpected results when enabling data sources and event feeds:


What to do next
Once you have collected the preceding information, you can begin analyzing the data or simply submit the diagnostic data to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the Event Pump for z/OS component, search the Tivoli Event Pump support site .

Document information

More support for: Tivoli Event Pump for z/OS

Software version: 4.2.0, 4.2.1, 4.2.2

Operating system(s): z/OS

Reference #: 1586055

Modified date: 13 May 2013