European or Special Characters not displaying

Technote (troubleshooting)


Problem(Abstract)

When special or non English characters are entered in any field and the record is saved, these characters then disappear.

Cause

Unnecessary use of the TIPCMS filter

Resolving the problem

If you are not using the following product - i.e. It is not listed in the System Information by clicking Help, About Maximo in the UI.

IBM Tivoli Configuration Items Enablement for CMS LIC

Then the TIPCMS filter should be disabled and if enabled can cause this problem.

In order to disable this filter please do the following:

On the Administration Workstation open the following file:

<maximo_root>\applications\maximo\maximouiweb\webmodule\WEB-INF\Web.xml

Then comment out the following sections

<filter>
<filter-name>TIPCMSFilter</filter-name>
<filter-class>psdi.webclient.system.filter.TIPCMSFilter</filter-class>
</filter>


<filter-mapping>
<filter-name>TIPCMSFilter</filter-name>
<url-pattern>/webclient/images/*</url-pattern>
</filter-mapping>


<filter-mapping>
<filter-name>TIPCMSFilter</filter-name>
<url-pattern>/ui/*</url-pattern>
</filter-mapping>

To look like this:

<!--

<filter>
<filter-name>TIPCMSFilter</filter-name>
<filter-class>psdi.webclient.system.filter.TIPCMSFilter</filter-class>
</filter>

-->

<!--

<filter-mapping>
<filter-name>TIPCMSFilter</filter-name>
<url-pattern>/webclient/images/*</url-pattern>
</filter-mapping>


<filter-mapping>
<filter-name>TIPCMSFilter</filter-name>
<url-pattern>/ui/*</url-pattern>
</filter-mapping>

-->

Then rebuild and redeploy the Maximo.ear


Cross reference information
Segment Product Component Platform Version Edition
Systems and Asset Management Tivoli Asset Management for IT
Systems and Asset Management Tivoli Change and Configuration Management Database
Systems and Asset Management Tivoli Service Request Manager
Systems and Asset Management IBM SmartCloud Control Desk

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Document information


More support for:

IBM Maximo Asset Management

Software version:

7.1, 7.5

Operating system(s):

AIX, HP-UX, Linux, Solaris, Windows

Reference #:

1585869

Modified date:

2014-02-18

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