The Identity Insight Visualizer crashes when attempting to open a Report on Windows 7 Operating System.
The Identity Insight Visualizer fails as soon as you click the "Run Report" button. No error messages are displayed or logged. The browser displays a black box instead of the PDF.
The Visualizer is not configured to run in compatibility mode on Windows 7 OS due to Windows Security changes.
Resolving the problem
To run the Visualizer from a Windows 7 client, Download & Install the IBM InfoSphere Visualizer Client installer.
Next enable 'Windows Compatibility mode' for the javaws.exe that is installed:
- Right click on <Visualizer_Client_Install>\java\jre\bin\javaws.exe and choose 'Properties'.
- Click on the Compatibility tab.
- Under the Compatibility mode section, select "Run this program in compatibility mode for:" and choose the drop down text "Select Windows XP (Service Pack 3)".
Hit 'Apply' and 'OK' to save the changes and re-launch the Identity Insight Visualizer. Retrace the steps to generate Reports and the Reports should now open.
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.