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IBM Identity Insight Visualizer crashes when attempting to open a report on Windows 7

Technote (troubleshooting)


The Identity Insight Visualizer crashes when attempting to open a Report on Windows 7 Operating System.


The Identity Insight Visualizer fails as soon as you click the "Run Report" button. No error messages are displayed or logged. The browser displays a black box instead of the PDF.


The Visualizer is not configured to run in compatibility mode on Windows 7 OS due to Windows Security changes.

Resolving the problem

To run the Visualizer from a Windows 7 client, Download & Install the IBM InfoSphere Visualizer Client installer.

Next enable 'Windows Compatibility mode' for the javaws.exe that is installed:

  1. Right click on <Visualizer_Client_Install>\java\jre\bin\javaws.exe and choose 'Properties'.
  2. Click on the Compatibility tab.
  3. Under the Compatibility mode section, select "Run this program in compatibility mode for:" and choose the drop down text "Select Windows XP (Service Pack 3)".

Hit 'Apply' and 'OK' to save the changes and re-launch the Identity Insight Visualizer. Retrace the steps to generate Reports and the Reports should now open.

Document information

More support for: InfoSphere Identity Insight

Software version: 8.0, 8.1

Operating system(s): Windows

Reference #: 1585793

Modified date: 15 November 2012

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