Portal 615 install fails on Window 7 with an Array index out of range: 3136 exception

Technote (troubleshooting)


Problem

Attempts to install Portal 6.1.5 on Windows 7 results in a Array index out of range: 3136

exception



Cause

During the initial install process, it appears that the winwpinstall.exe that is found under C:\Users\<user>\AppData\Local\Temp\wplaunch has compatibility mode enabled.

Diagnosing the problem

Install fails soon after the installer is run. Reviewing the wpinstalllog.txt file the following exception is noted:

(Feb 10, 2012 11:21:24 AM), MultiPlatform.install, com.installshield.

wizard.StandardWizardListener, dbg, java.lang.
ArrayIndexOutOfBoundsException: Array index out of range: 3136
STACK_TRACE: 13
java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 3136
at sun.awt.shell.Win32ShellFolder2.getFileChooserIcon
(Win32ShellFolder2.java:773)
...
(Feb 10, 2012 11:21:24 AM), MultiPlatform.install, com.installshield.
wizard.StandardWizardListener, err, could not initialize interface swing

Resolving the problem

There are two ways to resolve this:

WARNING: Use extreme caution when editing the Windows registry. Some changes could break the operating system.

1. Edit the registry directly by removing the entry for the winwpinstall.exe under

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers

2. Navigate to C:\Users\<user>\AppData\Local\Temp\wplaunch.

Right click winwpinstall.exe and select the Compatibility tab.

Disable Compatibility mode. If greyed out, try disabling through the 'Change settings for All users' button.



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Document information


More support for:

WebSphere Portal

Software version:

6.1.5

Operating system(s):

Windows

Reference #:

1585204

Modified date:

2013-02-27

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