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SDS FPClip_SetRetentionHold error reported in IBM Image Services

Technote (troubleshooting)


When committing documents to IBM Image Services via Single Document Storage (SDS), users receive a SetRetentionHold error


The following error is reported in the Image Services elog:

2012/02/13 08:04:05.107 238,3,15 <FNSW> SDS_worker 2 21          
(7432.5952.122 0x1d08.1740) ... [SERIOUS]                              
Error from SDSw_close_object_write line=4875 err_msg='FPClip_SetRetentionHold(Clip=123456789012345, Hold Check)    
Note:   Required feature is Not Allowed.Profile or H/W Level            
Problem. Error =-10204, SysErr=0                                        
Mess=The use of this operation is restricted


This is caused by attempting to commit a document with an invalid document class retention date

Resolving the problem

Correct the document class retention settings of the documents which are reporting the committal failure, and recommit them.

Document information

More support for: FileNet Image Services

Software version: 4.1.1, 4.1.2, 4.2

Operating system(s): Platform Independent

Reference #: 1584770

Modified date: 07 December 2016

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