DB2 errors during WebSphere Voice Response 6.1 installation

Technote (troubleshooting)


Problem(Abstract)

Multiple DB2 error DBI1087E are reported in smit.log during the WebSphere Voice Response 6.1 (6.1.0.0) base installation. The installp may have reported SUCCESS on all the filesets but the following database setup (DTdatabase) may fail.

Symptom

DBI1087 errors are logged in smit.log file for DB2 links in /usr/include and /usr/lib directories. The error messages are like:

DBI1087E  An attempt to create the link /usr/include/asn.h failed.
...
DBI1087E  An attempt to create the link /usr/lib/libdb2.a failed.


Cause

The install program failed to create links for DB2 V9.5.


Environment

System previously has WebSphere Voice Response 4.2 installed.

Diagnosing the problem

Both /usr/include and /usr/lib directories still have the DB2 links connecting to files from DB2 V8.1. For example, the problem system will have the command output like:

cd /usr/include
ls -l asn.h

lrwxrwxrwx    1 root     system    <date>  asn.h -> /usr/opt/db2_08_01/include64/asn.h


Resolving the problem

  1. Login as root to the system
  2. Remove the links for DB2 V8.1 with command
    /usr/opt/db2_08_01/cfg/db2rmln
  3. Create the links for DB2 V9.5 with command
    /opt/IBM/db2/V9.5/cfg/db2ln
  4. Check the links
    # ls -l /usr/lib/libdb2.a
    It should now link to /opt/IBM/db2/V9.5/lib64/libdb2.a.
    # ls -l /usr/include/asn.h
    It should now link to /opt/IBM/V9.5/include/asn.h.
  5. Reboot the system then continue the installation.

Related information

WVR 6.1 Software installation

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Document information


More support for:

WebSphere Voice Response for AIX
WebSphere Voice Response

Software version:

6.1

Operating system(s):

AIX

Reference #:

1584667

Modified date:

2014-01-14

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