Troubleshooting
Problem
Attempts to login to IBM Rational Change 5.2 configured in HTTPS mode results in the error "URL failed to run APIs with connection failed".
Symptom
Steps to reproduce:
- Configure Rational Change in HTTPS mode by referring to technote 1397602: Modifying IBM Rational Change 5.2 (Jetty / WASCE / WAS) to use SSL/HTTPS.
- Login to Rational Change using the URL.
The following error is seen:
--------
URL failed to run APIs with connection failed
--------
Cause
The AXIS framework used for web services in IBM Rational Change is Obsolete.
Resolving The Problem
The AXIS framework needs a upgrade and is likely to be included in future releases of Rational Change.
WORKAROUND:
- Create a backup of the file ChangeService.wsdl located at
CHANGE_RUN_AREA>\WEB-INF\services\ChangeService\META-INF
- Open the file ChangeService.wsdl
- Find the entry wsdlsoap:address location="SET AT RUNTIME"
- Replace the SET AT RUNTIME bit to be the URL that should be used to access the web services ashttp://HOSTNAME:PORT/webservices/ChangeService
- Created a backup of file services.xml located at
CHANGE_RUN_AREA>\WEB-INF\services\ChangeService\META-INF
- Open the services.xml file
- Change the "modifyUserWSDLPortAddress" part from true to false
- Restart Rational Change
[{"Product":{"code":"SSYQQ2","label":"Rational Change"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Documentation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"5.2;5.2.0.1;5.2.0.2;5.2.0.3;5.2.0.4;5.2.0.5;5.2.0.6","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
Modified date:
16 June 2018
UID
swg21584316