Template Builder connection failure: "Value cannot be null. Parameter name: path1"

Technote (troubleshooting)


Problem(Abstract)

Template Builder connects to the web service URL in order to allow building templates and reports. On an Essbase environment it generates an error when connecting:
"Value cannot be null. Parameter name: path1"

Symptom

Connect Template Builder to the web service URL. It will generate the following error in a pop up:

"Value cannot be null. Parameter name: path1"

If you click OK you will receive this message:

"Login failed: value cannot be null. Parameter name: path1"

Cause

This issue is caused by a missing parameter in the Web Services\web.config file. This parameter is a requirement in Clarity Server 7.2.1 when connecting with Template Builder

Environment

Clarity 7.2.1

Essbase

Template Builder 6.2


Diagnosing the problem

In order to diagnose the problem, load Template Builder and attempt to connect to the web service. The error in symptom will generate in a pop up.

Resolving the problem

In order to resolve the problem, add the path to the Essbase runtime in the Web Services\web.config file. If using the old Essbase runtime packaged with 7.0.0, then you need to add a key like the following to the file under the <appSettings> node to continue to use Template Builder.

<add key="EssbaseRuntimePath" value="C:\<path to application>\Web\bin\Essbase\" />

If a new runtime is used, then use the appropriate path.

Historical Number

1853

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Document information


More support for:

Clarity 7
Clarity Studio

Software version:

6.2

Operating system(s):

Windows

Reference #:

1582707

Modified date:

2013-02-01

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