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GET failed with http code 401 and invalid_consumer_key when adding a service link type in Rational DOORS

Technote (troubleshooting)


Problem(Abstract)

Attempts to add a service type link from IBM Rational Team Concert, Rational Quality Manager or Rational Design Manager to Rational DOORS results in the error "GET failed with http code 401 and invalid_consumer_key".

Symptom

You will get the following error when adding a service link type:


GET failed with http code 401 and invalid_consumer_key

Cause

The consumer key is incorrect or it has been generated in the wrong place.

  • For Rational Team Concert(RTC), it should be generated in the Consumers (Inbound) section of the CCM application.
    Example: https://win-6vg357ru4g2:9443/ccm/admin
  • For Rational Quality Manager(RQM), it should be generated in the Consumers (Inbound) section of the RQM application.
    Example: https://win-6vg357ru4g2:9443/qm/admin
  • For Rational Design Manager(RDM), it should be generated in the Consumers (Inbound) section of the Jazz Team Server(JTS)
    (*not* the Design Manager(DM) application, see Enhancement 38736).
    Example: https://win-6vg357ru4g2:9443/jts/admin

Resolving the problem

Generate the consumer key in the correct Consumers (Inbound) location and indicated above.

Related information

‌Integrate DOORS and RTC. Jazz Document
Integrate DOORS and RTC. Developer Works document
Integrate DOORS and RQM

Cross reference information
Segment Product Component Platform Version Edition
Rational DOORS

Document information

More support for: Rational DOORS
Integrations: IBM

Software version: 1.4, 1.5

Operating system(s): Linux, Solaris, Windows

Reference #: 1580704

Modified date: 15 March 2013


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