IBM Support

Support Resources for AppScan Source



When having an issue or question regarding IBM Security AppScan Source, use one or more of the methods listed here to address it.


AppScan Source support

    Visit the AppScan Source Support portal to review lists of known problems, fixes, and a wealth of important support information.

AppScan Source forum

    Use the AppScan forum to ask questions, or to search through previously answered questions.

AppScan Source technotes

    Search the AppScan Source Support content, produced by the AppScan support team.

Videos for AppScan Source

    Consult a video for a specific topic in AppScan Source.

AppScan Source documentation

    Consult the AppScan Source product documentation.


    Consult it for any licensing question or issue.

Service Request

    Open a support ticket (PMR) at Service Request.

Email notifications and Newsletter

    Subscribe email notifications to receive weekly or daily announcements through email about important news, product alerts, or new downloads.
    Subscribe Newsletter to get quarterly news for the AppScan products and monthly announcements about Open Mics events for the AppScan products.

Helpful Hints for Obtaining Technical Assistance

Before you contact AppScan Source Support, gather the background information that you need to describe the problem. When creating the Service Request ticket, provide this information:

  • What operation did you perform - and what error messages have you received?
  • The background information needed to understand the issue.
  • Version of AppScan Source. Make sure you are opening the ticket for AppScan Source (there are several AppScan products supported by different teams).
  • Impact of the issue on your organization, schedule, and deadlines.
  • Upload logs, the scan, screen captures, and background information for the ticket.

Document information

More support for: IBM Security AppScan Source

Software version: Version Independent

Operating system(s): Windows

Reference #: 1580342

Modified date: 04 August 2016