Starting DOORS results in "Cannot connect to server" error

You can not start the Rational DOORS client.

The full error message is as follows:

"Cannot connect to server 36677@MyComptuer
Server not Found"


image

The error may occur because the host name, database name, or database port has changed.

Microsoft Windows

To resolve this problem modify the registry keys to reflect the proper port number and DOORS server name.

If you do not have access to the registry you can use start DOORS using the command-line switch -data to point to the correct database

Disclaimer

This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986

1. Verify if you are using 32 bit or 64 bit machine
   
   • Windows OS 64 bit registry keys are located under
     
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic
     
     
   • Windows OS 32 bit registry keys are located under
     
     HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic
     
     
2. Go the following Registry keys
   
   • For client machines:
     HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS\9.4\Config
     or
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\DOORS\9.4\Config
     
     
   • For Servers
     HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\DOORS_Server\9.4\Config
     or
     HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\DOORS_Server\9.4\Config
     
     
3. Update the registry information to match the installed product configuration for
   
   • DOORS Home
     
     
   • Server Data location
     
     
   • Port Number
     
     
   • Server Host Name

Below is a list of DOORS 9.3 client registry keys:





Below is a list of DOORS 9.3 server registry keys: