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Rational Synergy client attempts to access the Windows registry

Technote (FAQ)


Why might IBM Rational Synergy require access to the Microsoft Windows registry on your client host?


Sometimes a Synergy client operation such as creating a task might result in a Windows popup message requesting access to the Windows registry. This may be unexpected and of concern to you in a security conscious environment.


One possible cause for this access might be if a Synergy operation such as task create has been configured, by you or, by your administrator, to run a Trigger operation, then the trigger may try to access the registry.

For example, if a trigger is configured to send a notification email to the task resolver when a task is created, then, in this instance, the Trigger script may attempt to access the host's registry to determine the default email client tool.

Such access would be normal.

Later Windows versions such as Win2003-R2, Win2008 and Win7 come with a new security feature called UAC (User Account Control) See the following article for details on UAC...

Windows User Account Control

In basic terms, UAC will run all dowloaded software in user mode even if the currently logged on Windows user has administrator rights. Windows will ask for confirmation if an operation requires admin rights (such as accessing the registry). One way to disable UAC for a given executable would be to right click the executable, choose Properties and click the Unblock button in the properties page.

You can go to Microsoft Knowledge base article KB975787 which details how to adjust your UAC settings.
You can also disable UAC it entirely if you type in this command from the Start - Run menu:


To turn off UAC, move the slider to the Never notify position, and then click OK. If you're prompted for an Administrator password or confirmation, type the password or provide confirmation.

Document information

More support for: Rational Synergy
General Information

Software version: 7.1a, 7.1,,,,,,, 7.2,,

Operating system(s): Windows

Reference #: 1580104

Modified date: 28 November 2012

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