Technote (troubleshooting)
Problem(Abstract)
User clicks "Group - Calculate Report Formulas". User enters the values, and ticks "Show Calculated Values". User clicks "run" to runs the calculation report. User receives error message.
Error only affects some users.
Symptom
Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchCalc#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A0BCD): Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
at FrExcelLinkBT.ExcelLinkTClass.FetchCalc(String sGuid, String sUser, Recordset rsKeys)
at Cognos.Controller.Proxy...
<...>
[OK]
Cause
Code production problem (reference APAR PM56926) in Controller 10.1.
The defect is triggered when the user does not have rights to the Company for which he/she is trying to run a report for.
Resolving the problem
Fix:
Upgrade to Controller 10.1.1 (10.1.1305) or later.
Workaround:
Give rights to the 'bad' user(s), so they are allowed to see the relevant Company.
Related information
APAR PM56926: CALCULATION REPORT GIVES ERROR MESSAGE TO
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