IBM Support

"(0x800A0BCD): Either BOF or EOF is True, or the current record has been deleted...." when a restricted user runs a Calculation report

Troubleshooting


Problem

User clicks "Group - Calculate Report Formulas". User enters the values, and ticks "Show Calculated Values". User clicks "run" to runs the calculation report. User receives error message. Error only affects some users.

Symptom

Information
Standard Error
Number: 5
Source: FrangoDirect.ExcelLinkD.FetchCalc#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. --->
System.Runtime.InteropServices.COMException (0x800A0BCD): Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.
at FrExcelLinkBT.ExcelLinkTClass.FetchCalc(String sGuid, String sUser, Recordset rsKeys)
at Cognos.Controller.Proxy...
<...>
[OK]

Cause

Code production problem (reference APAR PM56926) in Controller 10.1.

The defect is triggered when the user does not have rights to the Company for which he/she is trying to run a report for.

Resolving The Problem

Fix:

Upgrade to Controller 10.1.1 (10.1.1305) or later.

Workaround:

Give rights to the 'bad' user(s), so they are allowed to see the relevant Company.

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21579966