Not able to specify mapped drive under export settings in eDiscovery Manger.

Technote (FAQ)


Why I am not able to specify mapped drive for Export directory under Export Settings in eDiscovery Manager ?


The eDiscovery Manager service user does not have permission to access the mapped drive.


Do any of the following will resolve the issue.

  • Make sure the user who is used for eDiscovery Manager Windows service has read and write access to the specified mapped drive. Once the user has been given access rights , you should be able to specify the mapped drive for Export directory.

  • If the service cannot be given full access rights on the mapped drive , disable the Windows service for eDiscovery Manager and start the application server from command line. Make sure the Windows login user has read and write access to the mapped drive.

Document information

More support for:

eDiscovery Manager

Software version:

2.1,,,,,, 2.2,,,

Operating system(s):


Software edition:

All Editions

Reference #:


Modified date:


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