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Email probe unable to process certain emails

Troubleshooting


Problem

The email probe leaves some emails in the inbox unprocessed. The error: java.io.UnsupportedEncodingException: unicode-1-1-utf-7 is seen in the probe debug log.

Symptom

2012-01-19T16:00:32: Debug: D-JPR-000-000: Failed to get message: java.io.UnsupportedEncodingException: unicode-1-1-utf-7

Cause

Java does not support 7 bit encoding by default.

Diagnosing The Problem

The email header shows the Content-Transfer-Encoding is 7bit

Resolving The Problem

Download a UTF7 implementation jar file from a third party such as

http://sourceforge.net/projects/jutf7

Copy the jar file to the $JAVA_HOME/jre/lib/ext directory and restart the probe

[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Email Probe","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"PF016","label":"Linux"},{"code":"PF010","label":"HP-UX"}],"Version":"7.4.0;7.3.1;7.3.0;8.1.0","Edition":"All Editions","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21579755