DB2 Alphablox Version 8.4 - End of Support date is April 30, 2012
This news document contains frequently asked questions about the End of Support (EOS) for DB2 Alphablox V8.4 product releases on Linux, UNIX and Windows:
IBM Software Product Support Lifecycle page contains the announcement letters and dates for all DB2 Alphablox products including the Lifecycle FAQs.
What are the end of support dates for DB2 Alphablox V8.4 ?
End of support for DB2 Alphablox V8.4 product is April 30, 2012.
Extended support may be purchased to extend your support until April 30, 2015.
"End of support" indicates the last date on which you are entitled to base support for your DB2 Alphablox products. You can extend the support period beyond the end of support date for an additional fee.
"Extended support" indicates the final date in which IBM shall end all support for the DB2 Alphablox products.
Where are the DB2 product end of support dates listed?
The DB2 end of support date page contains the list of end of support dates for DB2 UDB products.
The IBM Software Product Support Lifecycle page contains the announcement letters and dates for all IBM Products. Click this link to view Lifecycle dates for DB2 Alphablox products only.
How do I purchase a Support Extension?
Support extensions may be purchased for an additional fee. To extend your support of your DB2 DB2 Alphablox V8.4 product until April 30, 2012, please contact your local IBM Sales Representative. For direct inquiries, US Customers may call IBM Sales at 1-888-426-4343, option 3 and ask for a Service Extension on DB2 Alphablox Version 8.4. Customers in other geographies should refer to the IBM directory of worldwide contacts to find sales contact numbers in their region.
Note that when you contact support they will inquire if you are on the latest fix pack for DB2 Alphablox V8.4
Is there information to help me upgrade?
The Upgrade to DB2 Alphablox 9.5 page contains all information about how to upgrade your DB2 Alphablox 8.4 to the latest release of DB2 Alphablox. If you have questions, please contact your IBM Sales Representative or dial 'IBM Direct' toll free at 1-800-426-2255
What if I have a special build or an older fix pack on DB2 Alphablox V8.4? Am I still supported?
All support for DB2 Alphablox V8.4 ends on April 30, 2012 unless it has been purchased.
I am using DB2 Alphablox V8.4 as part of a bundle, am I still supported?
DB2 Alphablox V8.4 will continue to be supported if it is being used according to the terms of the license agreement of a bundled product for as long as the bundled product remains in support. For specific details on the terms of the license for DB2 Alphablox V8.4 within a bundled scenario, please review the license agreement included with the product that bundled DB2 Alphablox V8.4
How do I obtain DB2 Alphablox V8.4 if I still need it?
Q: I need to download and install the base product of DB2 Alphablox V8.4 for a migration test environment. How can I obtain it?
A: The DB2 Alphablox V8.4 server editions are available for download on Passport Advantage if you previously purchased them.
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