Removing Expired Temporary Licenses results in error

Technote (troubleshooting)


Problem(Abstract)

Attempts to remove an IBM Rational Team Concert (RTC) Client Access License (CAL) results in the error: "Cannot remove the license com.ibm.team.rtc.contributor. The license is included as part of the server. "

Symptom

On the IBM Rational Jazz Team Server License Key Management page, one of the trial licenses has expired. When attempting to remove the CAL, the following error is seen:
"Cannot remove the license com.ibm.team.rtc.contributor. The license is included as part of the server."


Cause

This behavior is working as designed. There currently is no ability to remove the licenses that shipped as part of the product distribution.

Resolving the problem

There is currently no feature nor ability to remove the trial licenses once they become expired because they are included as a part of the product distribution. Both Defect 172895 and Enhancement 174513 on jazz.net have been opened to track this topic.

The expired trial licenses can be overwritten with purchased CALs of the same type. However, if licenses were not purchased, there is currently no workaround.

To mitigate this behavior, only CAL which will be purchased should be activated as trials, thus being overwritten by permanent licenses when they have expired.

Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.


Cross reference information
Segment Product Component Platform Version Edition
Software Development Rational Requirements Composer 2.0, 3.0.1, 3.0.1.1, 3.0.1.2
Software Development Rational Quality Manager 2.0, 3.0.1, 3.0.1.1, 3.0.1.2

Rate this page:

(0 users)Average rating

Add comments

Document information


More support for:

Rational Team Concert
Licensing

Software version:

2.0, 3.0.1, 3.0.1.1, 3.0.1.2

Operating system(s):

Windows

Reference #:

1578845

Modified date:

2012-03-12

Translate my page

Machine Translation

Content navigation