IBM Support

Unable to retrieve older versions of a version-enabled document from the Version History dialog box of the IBM® DB2 Document Manager Desktop client

Technote (troubleshooting)


Problem(Abstract)

Why am I not able to retrieve older versions of a document in the version history dialog box in the Document Manager Desktop client (DM Desktop)?

Symptom

Older versions of a document do not show in the Version History dialog, however, they are shown in the Life Cycle dialog's Version History tab.


Resolving the problem

A possible cause is that the document's class was changed to a new class belonging to a different item type using Power Modify or another method. When a document's item type is changed, Content Managers behavior is to re-index the item. If a version-enabled item is re-indexed, all previous versions of the item are automatically deleted.

Related information

Content Manager Versioning

Document information

More support for: Document Manager
Desktop

Software version: 8.4, 8.4.2, 8.5, 8.5.0.1, 8.5.0.2

Operating system(s): Windows

Reference #: 1578809

Modified date: 02 March 2016