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DC4ASF, AFP Viewer Plugin - Installation stalls under Windows 7 / Vista

Question & Answer


Question

What causes the installation error close to the end of the installation of the AFP Viewer Plugin?

Cause

You might see the following error messages:



Answer

To install the AFP Viewer Plugin on Windows 7 / Vista you need Administration rights. This can be achieved using an Administration command window. To open an Administration command window, click "Start->Accessories". Now right click "Command Prompt" and choose "Run as administrator". Navigate to the directory containing the MSI file for the installation of the AFP viewer plugin, type the name as seen in the following screen and press the Enter key:


Now the installation starts with Administrator rights and will complete. You may need to restart your PC when the installation has finished.

[{"Product":{"code":"SSEPRA","label":"Application Support Facility"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Document Connect for ASF","Platform":[{"code":"PF033","label":"Windows"},{"code":"PF035","label":"z\/OS"},{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"}],"Version":"3.4","Edition":"Workstation","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
16 June 2018

UID

swg21578781

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