Technote (FAQ)
Question
Welcome to the IBM Initiate Exchange Subscriber FAQ
Cause
This page contains a list of frequently asked questions which will assist Exchange Subscribers (non IBM Exchange customer) in taking full advantage of the resources available through the IBM Support Portal. As a new user there are a few steps you should take in getting started:
Answer
- Register for your IBM Web ID. Go here to find out how.
- Choose a product - In order for your Support home page to automatically populate with the latest information (Features, Notifications, Alerts, etc.) regarding your product, you must choose a product. Go here to find out how.
- Subscribe to Flash Documents - Within the IBM Support Portal you can subscribe to various document types. With your subscription, each time we post new information or update existing content, the system will automatically notify you to keep you current. This will be the method by which we notify you regarding news related to planned releases (release notes) and other important news. Go here to find out how to subscribe to Flash documents.
- Subscribe to the IBM Initiate Exchange System Status Page - We will update the IBM Initiate Exchange System Status Page any time the status of the service changes and if you are subscribed, the system will automatically notify you. Go here to find out how.
- Request Access from your provider - you will need to be added to your provider's support account in order to be able to submit Service Requests (SR) for support. Go here to find out how.
__________________________________________________________________________________
How do I submit a Service Request (trouble ticket)?
What is the difference between a Service Request (SR) and a Problem Management Record (PMR)?
Why am I not receiving emails from the IBM Support Portal when my PMRs are updated?
How do I check on Exchange System Status?
How will I be notified when the Exchange Service goes down?
How do I subscribe to the Exchange System Status page?
Where do I find IBM Initiate Exchange Release Notes?
How do I subscribe to the Release Notifications ("Flashes")?
Rate this page:
Copyright and trademark information
IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at www.ibm.com/legal/copytrade.shtml.