Rational Quality Manager: The Configure Public URI section is blank in the JTS Setup Wizard

Technote (troubleshooting)


Problem(Abstract)

This technote explains how to resolve an issue that you might encounter when configuring the IBM Rational Quality Manager (RQM) in Rational Collaborative Lifecycle Management (CLM)

Symptom

.The "Configure Public URI" section is blank. The text box where you can enter the Public URI Root is not shown as in the screen capture below.

Cause

You might run into this issue during Jazz Team Server (JTS) setup if WebSphere is being used as the application server and the corresponding Java SDK Cumulative fix for WebSphere Application Server is not installed.

Resolving the problem

Install the Java SDK Cumulative fix for the IBM WebSphere Application Server. Each fix pack level of WebSphere Application Server has a required corresponding Java SDK Cumulative fix.

For example, if you are using WebSphere Application Server version 7.0.0.19 (fix pack 19), you will need to install the Java SDK 1.6 SR9 FP2 as described in the document 4030661: 7.0.0.19: Java SDK 1.6 SR9 FP2 Cumulative Fix for WebSphere Application Server.


Product Alias/Synonym

RQM
CLM
JTS

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Document information


More support for:

Rational Quality Manager
Web App Server

Software version:

3.0.1, 3.0.1.1

Operating system(s):

AIX, Linux, Solaris, Windows

Software edition:

Express, Standard

Reference #:

1577575

Modified date:

2012-01-09

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