When you attempt to open an IBM Lotus Domino Document Manager Library in Microsoft Word, an error results indicating a particular path pointing to what seems to be a drive letter that is not available.
From within Microsoft Word (Office 2007 or earlier version), you click File / Open, then select the Document Manager icon on the lower left. A list of the Libraries that have been added to the Document Manager Neighborhood appears. You select a library, click to open it, and the following error occurs:
" C:/Document and Settings / Folder name / Desktop / P refers to a location that is not available. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet, or your network."
The letter specified in the error message is the same as the first letter of the Library Name that you clicked on.
This problem is caused by using the Vista version of the Document Manager Desktop Enabler, dated 11/19/09, on a workstation that is not using the Windows Vista operating system. The file name (and IBM Fix Central label) for the 11/19/09 Desktop Enabler is "DDM-Desktop_Enabler-20091119.zip" The Read Me file (pdf file) for this file does indicate that the file should be installed on a workstation using the Windows Vista operating system, but this requirement is easy to overlook.
Resolving the problem
To resolve the problem, go to IBM Fix Central and download the previous version of the Desktop Enabler, dated 09/18/09 and labeled as "DDM-Desktop_Enabler-20090918.zip".
Remove the other version of Desktop Enabler from the non-Vista workstation using Add/Remove programs, and then install the 09/18/09 version.