IBM Support

Collecting Data for SysBack (TSM for System Backup and Recovery): Remote Services

Technote (troubleshooting)


Collecting Data documents aid in problem determination and save time resolving Problem Management Records (PMRs).

Resolving the problem

1) Manually Gathering General Information

  • Complete SysBack version, to 4 digits: lslpp -l *.sysback.*
  • AIX version, technology level, and service pack: oslevel -s
  • Device backing up (for example: IBM 4 mm tape drive) : lsdev -Cc tape and lscfg -vl rmt# (for example, lscfg -vl rmt0)
  • sbenvsup.<mmddyyyy>.tar

Generated by running from AIX:

# sbenv -d /tmp -t -a

Or, from smitty sysback: Utilities -> Gather SysBack and System Information ->

Type or select values in entry fields.
Press Enter AFTER making all desired changes.

[TOP] [Entry Fields]
Directory Name [/tmp] /
Archive data (tar format) yes +
Compress archive image (AIX "compress" command) no +

Gather all data yes +

2) Manually Gathering Specific Information
  • Command or script you're running for the backups
  • Logs generated from the backups
  • sysback.out
Generated by recreating with debug turned on as follows:
    # script /tmp/sysback.out
    # export SBDEBUG=1
    # <sysback command or script you're running>
    # exit

3) Gathering sysback client/server information

Send output from the following commands from the sbclient (the sysback client the system you're backing up) and the sbserver (the sysback server, the system that's serving out access to tape or file locations, or running commands for the sbclient).

Both sbclient and sbserver:

    # export DEBUG=1
    # host <client_hostname>
    # host <client_ip>
    # host <server_hostname>
    # host <server_ip>

    # tn <sbserver_hostname> 1239

You should see:
    Connected to <sbserver_hostname>
    Escape character is '^X'

Where X is some alpha character.

Hit the escape character and Enter, for example: ^T, then Enter
Should get you to telnet prompt: tn>
To quit type 'quit' or hit ^D.
    # sbclient <hostname> echo
Should return to command prompt.

If it returns:
    sbserver: Access not permitted.
Then you need to check Remote Services configuration on sbserver
    # sbclient <target_hostname> checksbnet
Should return OK


    # tn <sbclient_hostname> 1239
    # tn <sbserver_hostname> 1239 (Verify it can connect to itself on the sbnet port)

# netstat -a | grep sbnet

sbnet should be listening, for example:
    tcp4 0 0 *.sbnet *.* LISTEN

    # cfgremsvs
    # cfgremaccess -l
    # refresh -s inetd

If this failed because inetd was not running, to fix run:
    # lssrc -s inetd

If inted is not running, start it with:
    # startsrc -s inetd

sbclient and sbserver:

When finished, turn off debug on both systems
    # export DEBUG=0

Submitting Information to IBM Support

After a PMR is open, you can submit diagnostic troubleshooting data to IBM via FTP, HTTP upload, or email. For details see the following link: "sending documentation to Support for problem determination"

Document information

More support for: Tivoli Storage Manager for System Backup and Recovery

Software version:,

Operating system(s): AIX

Software edition: Edition Independent

Reference #: 1577055

Modified date: 14 January 2016