How do I choose my product?
Before you can complete this step, you must register for your IBM Web ID. Go here to learn how.
In order for your Support home page to automatically populate with the latest information on your product, you must "Choose a product". Follow these steps on how to choose a product:
- Go to the IBM Support Portal and sign in (located in the black box on the right). Please note that while the website may recognize you and display your name in the banner, you must be "signed in" to execute the next steps.
- Locate Choose a product at the top of the column on the left.
- In the Quick find field, type "Initiate" and click the arrow to the right of the field.
- Check the box next to your product and then click the blue arrow.
- Click Finish.
The product you selected will appear in your products list on your Support home page. The various information boxes (Featured Links, Notifications, etc.) will automatically populate with the latest information available for your product.
After you complete this step, we strongly suggest that you go back to the MDS Support Portal FAQ and continue with step 3 of the process, Register for the Service Request (SR) Tool.
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