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Agents for PeopleSoft Enterprise detects old events

Technote (troubleshooting)


The ITCAM for Applications Agents for PeopleSoft Enterprise read previously processed events from logs when they are restarted.


Whenever a PeopleSoft Enterprise agent (P8, P9) is restarted, previous log entries are read from the beginning of the log and give the impression that a new event has been received.

The following situations are known to be affected by this issue


The cause has been traced to a value in the agent's .ref file.

The problem is in the line
TAILRESTARTFROMTOP ManagedSystemName=KP8_data_provider_log.txt"

Resolving the problem

The following work around will correct this issue.

1) Stop the agent exhibiting the issue.

2) Open the kp8.ref and / or kp9.ref files for editing.

Files are located in:

3) Edit the files to read TAIL instead of TAILRESTARTFROMTOP.

Change the line:
TAILRESTARTFROMTOP ManagedSystemName=KP8_data_provider_log.txt"

to read:
TAIL ManagedSystemName=KP8_data_provider_log.txt"

4) Start the agents

This defect has been fixed in APAR IV12618. Installing Interim Fix 01 ( / or higher will resolve the problem.

Related information

Document information

More support for: Tivoli Composite Application Manager for Applications
Agent for PeopleSoft Enterprise

Software version: 6.2.1

Operating system(s): AIX, HP-UX, Linux, Solaris, Windows

Reference #: 1576376

Modified date: 2016-04-27