Restarting Rational Change service by using the net stop/start command fails to restart the service

Technote (troubleshooting)


Problem(Abstract)

Attempts to start or stop the IBM Rational Change service using the net stop and net start commands results in the failure to start or stop the service.

Symptom

Run the following net stop/start command:

  • net stop RationalChange<port_number>
  • net stop RationalChange<port_number>

where 'port_number' is the port number on which the service is running.

Rational Change service fails to restart while using the net stop/start commands.

Cause

The commands net stop and net start do not start the services that are generated by Jservice.

Resolving the problem

Use the "sc stop" and "sc start" commands to restart the Rational Change service.

Syntax:

--------------------

  • sc start "RationalChange<port_no>"
  • sc stop "RationalChange<port_no>"

--------------------

Assuming that IBM Rational Change has been configured on port '8600' , the commands are as follows:

--------------------

  • sc start "RationalChange8600"
  • sc stop "RationalChange8600"

--------------------

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Document information


More support for:

Rational Change
General Information

Software version:

5.2, 5.2.0.1, 5.2.0.2, 5.2.0.3, 5.2.0.4, 5.2.0.5, 5.2.0.6, 5.3, 5.3.0.1, 5.3.0.2

Operating system(s):

Windows

Reference #:

1575899

Modified date:

2012-01-03

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