Global Name Scoring (GNS) error "echo ERROR: An error has occurred at the OS level which will echo prevent proper installation".

Technote (troubleshooting)


Problem(Abstract)

When installing Global Name Recognition (GNR), the Global Name Scoring (GNS) installation ws_install.sh script fails with:

Validating target directory ...
Copying files ...

echo ERROR: An error has occurred at the OS level which will
echo prevent proper installation. Please check the system
echo STDERR and/or STDOUT log(s) for more information
echo which may help determine the possible cause of the error.
goto done

:done
exit %ERRORLEVEL%
------------------------------------------------------------------------

Cause

The Operating System utility, 'xcopy', is not installed on the machine or not referenced correctly in the $PATH. The GNR and GNS installation requires that xcopy is installed on the system.

Environment

InfoSphere Global Name Recognition v4.1 using Global Name Scoring

Diagnosing the problem

Check the logs in <install>/installer/logs to see if the GNS install error is being reported.

Resolving the problem

Check to make sure that your xcopy executable is in a directory that is included in your $PATH.

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Document information


More support for:

InfoSphere Global Name Management
InfoSphere Global Name Recognition

Software version:

4.1

Operating system(s):

AIX

Reference #:

1575326

Modified date:

2013-05-14

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