Technote (troubleshooting)
Problem(Abstract)
When installing Global Name Recognition (GNR), the Global Name Scoring (GNS) installation ws_install.sh script fails with:
Validating target directory ...
Copying files ...
echo ERROR: An error has occurred at the OS level which will
echo prevent proper installation. Please check the system
echo STDERR and/or STDOUT log(s) for more information
echo which may help determine the possible cause of the error.
goto done
:done
exit %ERRORLEVEL%
------------------------------------------------------------------------
Cause
The Operating System utility, 'xcopy', is not installed on the machine or not referenced correctly in the $PATH. The GNR and GNS installation requires that xcopy is installed on the system.
Environment
InfoSphere Global Name Recognition v4.1 using Global Name Scoring
Diagnosing the problem
Check the logs in <install>/installer/logs to see if the GNS install error is being reported.
Resolving the problem
Check to make sure that your xcopy executable is in a directory that is included in your $PATH.
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